Welcome to JAUDIO.co.nz, Your Mega Store of Personal Music Equipments

Customer Service

Is the price including GST?
Yes ,all the price are GST inclusive.
How long is the warranty?
All the products excluding LEGO come with one year warranty unless specified, original invoice must be provided.
Do I have to create an account before I can make a purchase?
No, you do not need to create an account to make a purchase, however we encourage you to create an account for order tracking of all orders you made.
Do you provide Tax Invoices for GST purposes?
Yes we do. Tax invoices are sent with the order unless specified.
What if my puchased item is out of stock?
If you purchased an item which is out of stock you can wait until the stock comes or you can cancel your order without penalty, we will contact you if you have purchased a unstocked product, or contact us if you want to cancel your order.
After I submit an order, how will I be advised of the order's progress?
We will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted it can only be amended or edited by calling customer service at 09 929380. Once our warehouses have processed an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
I didn't see an order confirmation page. Was my order submitted successfully?
If you didn't see an order confirmation page even though you clicked the last order confirmation button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our us at 09 9293860 to make sure your order was received.
How do I pay?
We accept payment from Visa, Master Card and direct credit into our bank account. Payment by any type of bank transfer will not be considered payment until the payment has been fully cleared.
Which credit card do you accept?
We accept Visa, Master Card
How much do you charge for credit card payment?
We do not charge extra fee for credit card payment.
How safe when I'm ordering using credit card on your website?
Your ordering and personal information is protected during transmission by using the 128-bit Secure Sockets Layer (SSL), which encrypts the information that you input so it can't be read in transit, you can verify the SSL by clicking the button on the left of the URL in most browsers. In addition, the customer data we collect is protected against unauthorized access.
What is your bank account detail?
Our bank details are
A&G Limited
Westpac, Auckland.

In the payee field, please use order number as the reference.

Can I come in and pick up the goods and pay by EFTPOS or Cash?
Pickup is available only by appointment, however we do not accept EFTPOS as we do not have this facility, Cash is fine. Please contact us by email or 09 9293860 to arrange pickup once your order is placed.